Last Updated: July 17, 2026

SpillWerx, LLC (“SpillWerx,” “we,” “our,” or “us”) operates a hazardous materials spill response management platform that connects facilities, dispatchers, and certified cleanup contractors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile applications, and SMS/text messaging services.

By using SpillWerx, you consent to the data practices described in this policy.

1. Information We Collect

2. How We Use Your Information

We use collected information to:

• Provide Services: Facilitate incident reporting, contractor dispatch, and job management
• Communications: Send operational notifications, compliance alerts, and service updates
• Safety & Compliance: Track regulatory deadlines and maintain compliance documentation
• Improve Services: Analyze usage patterns to enhance platform functionality
• Security: Protect against fraud, unauthorized access, and security threats
• Legal Obligations: Comply with applicable laws and regulatory requirements

3. Information Sharing

We may share your information with:

3.1 Service Partners

• Dispatchers & Contractors: Contact information shared as necessary for incident response
• Client Organizations: Incident reports and compliance documentation
• Facilities: Contractor arrival notifications and job status updates

3.2 Service Providers

Third-party vendors who assist with:

• Cloud hosting and data storage
• SMS/communication delivery services
• Payment processing
• Analytics and performance monitoring

3.3 Legal Requirements

We may disclose information when required by:

• Law enforcement requests
• Court orders or legal process
• Regulatory agencies (DOT, EPA, state environmental agencies)
• Protection of rights, safety, or property

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

4. Data Retention

We retain your information for:

• Active Accounts: Duration of your account plus 7 years
• Incident Records: 10 years (regulatory compliance requirement)
• Compliance Documents: As required by DOT, EPA, and state regulations (typically 5–10 years)
• SMS Logs: 2 years for operational reference

You may request deletion of your personal information, subject to legal retention requirements.

5. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS) and at rest (AES-256)
• Multi-factor authentication options
• Role-based access controls
• Regular security audits and penetration testing
• Secure data centers with SOC 2 compliance
• Multi-tenant data isolation (each organization’s data is logically separated)

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of your personal information
• Correction: Update inaccurate or incomplete data
• Deletion: Request removal of your personal data (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications and SMS notifications
• Restrict Processing: Limit how we use your data in certain circumstances

To exercise these rights, contact us at privacy@spillwerx.com.

7. Children’s Privacy

Spillwerx is designed for business use and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites.

9. SMS Terms and Conditions

For information about SMS message types, frequency, fees, opt-in, opt-out, and help, please review our SMS Terms and Conditions.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via:

• Email notification
• In-app notification
• Posted notice on our website

Your continued use of Spillwerx after changes constitutes acceptance of the updated policy.

11. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising CCPA rights

To submit a CCPA request, email privacy@spillwerx.com with “CCPA Request” in the subject line.

12. International Users

Spillwerx primarily operates in the United States. If you access our services from outside the U.S., your information may be transferred to and processed in the United States, where data protection laws may differ from your jurisdiction.